Privacy policy

At Pro-NRG Renewables, we are committed to protecting your privacy and ensuring your personal information is handled responsibly, securely and transparently.

We understand that when you contact us, request a quotation or trust us with a renewable energy installation, you are also trusting us with your personal information. Protecting that information is extremely important to us.

This Privacy Policy explains how Pro-NRG Renewables Ltd collects, uses, stores and protects your personal information when you visit our website, contact our team, request a quotation or become a customer.

We aim to explain everything in clear, straightforward language without unnecessary legal jargon. If you have any questions about this Privacy Policy or how we use your information, please contact us using the details provided at the end of this document.

By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Pro-NRG Renewables Ltd is a renewable energy company specialising in solar PV systems, battery storage and EV charging installations across Devon, Cornwall, Somerset, Dorset and the wider South West.

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Pro-NRG Renewables Ltd acts as the Data Controller of your personal information.

Company Details:

Pro-NRG Renewables Ltd
Company Number: 17070884

Registered Office:

Unit 8 Bowker House
Lee Mill Bridge
Ivybridge
England
PL21 9EF

Website: pro-nrg.co.uk

Email: enquiries@pro-nrg.co.uk

Information We Collect

The information we collect depends on how you interact with our business.

If you are simply browsing our website, we may collect limited technical information that helps us understand how visitors use the site. If you contact us for a quotation or proceed with an installation, we may collect additional information that enables us to assess your property, design a suitable system and provide our services.

The personal information we collect may include your name, telephone number, email address, property address and any information you provide when making an enquiry. We may also collect information relating to your property, including roof characteristics, property type, electrical infrastructure, energy usage patterns and existing renewable energy systems where relevant.

Throughout the quotation, survey and installation process, we may create records relating to your project. These records may include survey notes, installation documents, technical drawings, photographs, drone imagery and compliance documentation. This information helps us deliver our services, comply with industry requirements and maintain accurate records of installed systems.

When you contact us by email, telephone or through our website, we may also keep records of those communications to help us provide effective customer support and maintain accurate records of our interactions.

Information Collected Through Our Website

When you visit our website, certain information may be collected automatically through cookies and analytics technologies.

This information may include your IP address, browser type, operating system, device information, pages viewed, time spent on the website and how you interact with the website’s content.

We use this information to understand how visitors use our website, identify opportunities for improvement, monitor website performance and improve the user experience.

Our website may use services including Google Analytics, Google Tag Manager and Meta Pixel to help us understand website usage and improve our marketing activity. These services may collect information about your interactions with our website in accordance with their own privacy policies.

Further information about cookies can be found in our Cookie Policy.

How We Collect Information

Most of the information we collect is provided directly by you.

For example, you may provide information when you complete a contact form, request a quotation, arrange a survey, contact us by telephone, email our team or proceed with a purchase.

We may also collect information during property surveys, installation visits and post-installation support activities.

In some circumstances, information may be obtained from third parties where necessary to deliver our services. This could include information received from finance providers, distribution network operators, certification bodies or manufacturers where required to process applications, register warranties or fulfil regulatory obligations.

We will only collect information that is relevant to the services we provide and the obligations we are required to fulfil.

How We Use Your Information

We use personal information to provide our services, communicate with customers and operate our business effectively.

Most commonly, we use your information to prepare quotations, design renewable energy systems, schedule surveys, manage installations and provide customer support.

The information you provide allows us to understand your requirements, assess the suitability of your property and recommend appropriate solutions based on your circumstances.

We may also use your information to arrange equipment deliveries, process payments, register warranties, complete commissioning procedures and fulfil certification requirements associated with renewable energy installations.

Where appropriate, we may use information to improve our services, train employees, monitor service quality and analyse how customers interact with our business and website.

If you have given us permission to do so, we may occasionally contact you with information about products, services, promotions, industry developments or company updates that may be relevant to you.

We will never sell your personal information to third parties.

Lawful Basis For Processing

Data protection laws require organisations to have a valid legal reason for processing personal information.

In most cases, Pro-NRG Renewables processes personal information because it is necessary to provide the services you have requested. For example, when you request a quotation, arrange a survey or purchase a renewable energy system, we need to process certain information to fulfil our contractual obligations to you.

We may also process personal information where it is necessary to comply with legal or regulatory requirements. This includes obligations relating to consumer protection legislation, electrical safety regulations, certification schemes and tax requirements.

In some circumstances, we may process information because it is in our legitimate business interests to do so. Examples include improving our services, maintaining accurate records, protecting our business against fraud and ensuring the security of our systems and website.

Where we rely on consent, such as for marketing communications, you are free to withdraw that consent at any time.

Finance Applications

Where a customer chooses to fund an installation through a finance provider, additional personal information may be required as part of the application process.

In these circumstances, relevant information may be shared with approved finance providers, lenders and credit reference agencies in order to assess eligibility, process applications and administer finance agreements.

Any finance agreement entered into will be subject to the terms, conditions and privacy policies of the relevant finance provider.

Pro-NRG Renewables does not make lending decisions and does not control how finance providers process information once it has been shared with them for the purpose of a finance application.

DNO Applications & Regulatory Requirements

Certain renewable energy installations require notification or approval from the local Distribution Network Operator (DNO).

Where required, Pro-NRG may submit applications, notifications or supporting documentation on your behalf. This may include information such as your property address, system design details, equipment specifications and contact information.

Information may also be shared with certification bodies, warranty providers and regulatory organisations where required to register, certify or commission your installation.

This sharing of information is an essential part of delivering compliant renewable energy installations and ensuring customers receive the certifications and warranties associated with their systems.

Photography, Drone Imagery & Installation Records

As part of the survey, design and installation process, Pro-NRG may take photographs, videos and drone imagery of your property.

These images are used for a variety of legitimate business purposes, including system design, health and safety planning, quality assurance, installation records, compliance requirements and warranty support.

Photographs may include images of roofs, electrical equipment, installation locations and surrounding property features where relevant to the project.

Any imagery collected for operational purposes is stored securely and forms part of the project record.

Where photographs, videos or drone imagery may be used for marketing purposes, we will ensure that any use is appropriate and compliant with applicable privacy requirements. Customers may request that their property images are not used for marketing materials by contacting us at any time.

Who We Share Information With

We only share personal information where it is necessary to deliver our services, meet our legal obligations or protect our legitimate business interests.

Depending on the nature of your enquiry or installation, information may be shared with trusted third parties including certification bodies, distribution network operators, finance providers, product manufacturers, insurers, professional advisers and service providers who support the operation of our business.

For example, we may share information with manufacturers in order to register product warranties, with DNOs to secure grid approvals or with certification bodies to issue compliance certificates.

All third parties are expected to process personal information responsibly and in accordance with applicable data protection legislation.

We do not sell, rent or trade customer information to third parties for marketing purposes.

Customer Relationship Management Systems

To help us manage enquiries, quotations, surveys, installations and customer support, Pro-NRG uses secure customer relationship management systems and associated business software.

These systems allow us to maintain accurate records, improve communication and provide an efficient service throughout the customer journey.

Information stored within these systems may include contact details, quotation records, installation information, communications and project documentation.

Access to customer information is restricted to authorised personnel and is only provided where necessary to perform their role.

Marketing Communications

We may occasionally contact you with information about our products, services, industry updates, company news or promotional offers that may be relevant to you.

Where required by law, marketing communications will only be sent where you have provided your consent.

You are free to unsubscribe from marketing communications at any time. Every marketing email we send will include an unsubscribe option, and you may also request removal from our marketing lists by contacting us directly.

Choosing not to receive marketing communications will not affect service-related communications that are necessary to fulfil our obligations to you as a customer.

For example, we may still contact you regarding quotations, surveys, installations, warranty registrations, compliance documentation or other information directly related to the services we provide.

How Long We Keep Your Information

We only keep personal information for as long as it is reasonably necessary to fulfil the purpose for which it was collected, comply with legal obligations or protect our legitimate business interests.

If you make an enquiry but do not proceed with a quotation or installation, we may retain your information for a reasonable period to allow us to respond to any follow-up questions, provide additional information or support future enquiries.

Where you become a customer, we will retain information relating to your installation, project documentation, certifications, warranties, survey records and communications for longer periods. This enables us to provide support, meet regulatory requirements and maintain accurate records of the systems we have installed.

Certain information may also be retained to comply with tax, accounting, certification and legal obligations. In some circumstances, information may need to be retained beyond standard retention periods where required for legal proceedings, dispute resolution or regulatory investigations.

Once information is no longer required, it will be securely deleted, anonymised or destroyed.

Data Security

Protecting customer information is extremely important to us.

We have implemented appropriate technical and organisational measures designed to safeguard personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures include secure systems, restricted access controls, password protection, encryption where appropriate and ongoing monitoring of our systems and processes.

Only authorised members of our team and approved service providers have access to personal information where it is necessary for them to perform their duties.

While we take reasonable precautions to protect information, no method of transmitting or storing data electronically can ever be guaranteed to be completely secure. As a result, we cannot guarantee absolute security, although we continually review and improve our security measures to minimise risk.

International Data Transfers

In most cases, personal information is stored and processed within the United Kingdom.

However, some of the technology platforms and service providers used by Pro-NRG may process information outside of the UK. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect personal information and ensure compliance with applicable data protection legislation.

Any international transfer of personal information will be carried out in accordance with UK GDPR requirements and applicable legal standards.

Your Rights

Under UK data protection law, you have a number of rights regarding the personal information we hold about you.

You have the right to request access to the information we hold about you and to receive details about how that information is being processed.

You may also request that inaccurate or incomplete information is corrected if you believe any of the information we hold is incorrect.

In certain circumstances, you may request that we delete your personal information, restrict how it is processed or object to specific types of processing.

Where processing is based on your consent, you have the right to withdraw that consent at any time.

You may also have the right to request that information you have provided to us is transferred to another organisation where this is technically feasible and legally applicable.

These rights are not absolute and may be subject to legal or regulatory exemptions. However, we will always consider requests fairly and respond within the timescales required by law.

To exercise any of your rights, please contact us using the details provided below.

Complaints

We hope that we can resolve any questions or concerns you may have regarding your personal information.

If you have concerns about how your information has been collected, used or stored, we encourage you to contact us in the first instance so that we can investigate and resolve the matter.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.

Further information can be found on the ICO website at www.ico.org.uk.

Contacting Us

If you have any questions about this Privacy Policy, would like to exercise your data protection rights or wish to make a privacy-related enquiry, please contact us using the details below.

Pro-NRG Renewables Ltd

Unit 8 Bowker House
Lee Mill Bridge
Ivybridge
England
PL21 9EF

Email: enquiries@pro-nrg.co.uk

Website: pro-nrg.co.uk

We will endeavour to respond to all enquiries as promptly as possible.

Changes To This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in legislation, regulatory requirements, industry standards, business operations or the services we provide.

Any updates will be published on our website and will take effect from the date they are posted.

We encourage visitors to review this Privacy Policy periodically to ensure they remain informed about how we collect, use and protect personal information.

This Privacy Policy was last updated in June 2026.